Terms of Service
Last updated: October 2026
1. Agreement
These Terms of Service govern the use of services provided by Avora Support. By engaging our services, you agree to these terms. Individual engagements are governed by a separate service agreement or statement of work agreed in writing.
2. Services
Avora Support provides remote customer support, staffing, and related services as agreed in writing for each engagement. The scope, hours, deliverables and pricing are confirmed in a service agreement before work begins.
3. Payment
Fees are as agreed in each service agreement. Setup fees are payable before the engagement begins. Monthly fees are invoiced in advance. Late payments may result in suspension of services. All fees are in USD unless otherwise agreed.
4. Placement and direct hire
Where Avora Support introduces a candidate to a client, the direct hire or independent engagement of that individual during or within six months of an active engagement is subject to a placement fee as set out in the relevant service agreement.
5. Confidentiality
Both parties agree to keep the other's confidential information private. This includes client data, business processes, and any information designated as confidential in the service agreement.
6. Limitation of liability
Avora Support's liability for any claim arising from services provided is limited to the fees paid in the month in which the relevant incident occurred. We are not liable for indirect, consequential or incidental losses.
7. Termination
Either party may terminate an engagement with notice as set out in the service agreement. Avora Support reserves the right to terminate immediately in cases of non-payment or material breach of the service agreement.
8. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will first be addressed through good-faith negotiation.
9. Contact
Questions about these terms: hello@avorasupport.com.