Pricing
Flexible support. Clear pricing.
All prices are in USD, billed monthly in advance. Scope, hours, and working arrangements are agreed in writing before any engagement begins. There are no hidden fees.
Not sure which option fits your business? Book a free discovery call.
Managed customer support
We manage quality. You focus on your business.
Avora recruits, trains, supervises, and quality-reviews your support team. These packages cover email and live chat. Phone support and social inbox are available as add-ons or in bundles.
Starter
For businesses that need dependable email or chat coverage without committing to a full-time arrangement.
- 40 staffed hours/month
- One channel (email or live chat)
- Agreed business-hour coverage window
- Response templates & escalation process
- Monthly activity summary
- Weekly quality checks
- Monthly performance report
- Dedicated agent
Setup fee: $200
Overage: $16/hour
Minimum term: 3 months
Growth
Our most popular plan for growing businesses managing email and live chat, with full quality oversight.
- 80 staffed hours/month
- Email + live chat
- Agreed coverage window & escalation
- Dedicated agent
- Weekly internal quality checks
- Monthly performance report
- Phone support (add-on)
- Extended hours (quoted separately)
Setup fee: Waived
Overage: $15/hour
Minimum term: 3 months
Dedicated
One fully onboarded agent committed to your business. Maximum flexibility across channels and hours.
- One dedicated agent
- Up to 160 hours/month
- Agreed channels & coverage hours
- Client-specific onboarding & training
- Weekly quality reviews
- Monthly performance report
- Extended hours available (quoted)
- Workflow documentation included
Setup fee: Waived
Overage: $14/hour
Minimum term: 3 months
All service rates
Every service, every package.
Choose the service type and the hours that match your volume. Setup fees are one-time and waived on Growth and Dedicated plans.
| Service | 20 hrs | 40 hrs | 80 hrs | 160 hrs | Overage | Setup |
|---|---|---|---|---|---|---|
| Virtual Assistance | $240 | $450 | $850 | $1,550 | $14/hr | $150 |
| Customer Support (email/chat) | $280 | $520 | $950 | $1,650 | $16/hr | $200 |
| Phone Support | $320 | $600 | $1,100 | $1,750 | $18/hr | $250 |
| Back-Office / Admin | $220 | $420 | $750 | $1,300 | $13/hr | $100 |
| Executive Assistant | — | $650 | $1,200 | $1,900 | $20/hr | $200 |
80-hour column highlighted as the most common starting point. Executive Assistant is not offered at 20 hours. Social media management is priced by platform — see below. Phone support includes telephony platform and number provisioning. Setup fees are waived for 80-hour and 160-hour plans.
Multi-service bundles
More than one service? Start here.
Bundles combine services under a single monthly fee. Hours are shared across all included services — they are not multiplied per service. Additional hours are billed at the stated overage rate.
45 shared hours
Business Assistant Bundle
Organised support for busy business owners.
One dedicated professional handling your emails, calendar, admin, and routine operations. Hours are shared across all included tasks — not multiplied per service.
Setup: $175 one-time · Minimum 3 months
- Virtual assistance (email, calendar, scheduling)
- Administrative support (CRM updates, data entry, research)
- 45 shared hours/month across both service types
- Monthly activity summary
Not included
- Phone support
- Social media management
- Content creation
- Customer support (public-facing)
80 shared hours
Customer Experience Bundle
One arrangement for your inbox, chat, and social.
A consistent agent managing your email support, live chat, and one social inbox. All from one agreed coverage window, with weekly quality reviews.
Setup: $250 one-time · Minimum 3 months
- Email support
- Live chat during agreed hours
- Social inbox — one platform (DMs and comments only)
- 80 shared hours/month
- Response templates written for your brand
- Weekly QA, monthly report
Not included
- Phone support
- Content creation or graphic design
- Paid advertising
- Additional social platforms
Up to 160 hours
Dedicated Remote Professional
A committed professional, embedded in your business.
One dedicated professional working your agreed hours across customer support and administrative functions. Closest to an embedded team member without the HR overhead of a direct hire.
Setup: $300 one-time · Minimum 3 months
- One dedicated agent
- Customer support (email and/or chat)
- Administrative and back-office support
- Up to 160 hours/month, shared across functions
- Weekly QA review
- Monthly performance report
- 15-day replacement guarantee
Not included
- Phone support (available as add-on, +$200/month)
- Executive-level tasks
- Content creation or social media posting
Remote staffing
Your team. Our recruitment and administration.
We source, screen, and onboard the right professional for your team. You manage day-to-day work. We handle HR administration, performance monitoring, and provide a replacement guarantee.
A one-time placement fee applies per hire, plus an optional monthly administration fee if you want us to remain involved.
Talk to us about staffingDedicated staffing — monthly rate
Virtual assistant
Email, calendar, admin, research
From $9/hr
Customer support agent
Email and live chat, ticket management
From $11/hr
Phone support agent
Inbound calls, booking, follow-ups
From $12/hr
Social media specialist
Inbox, community, scheduling
From $12/hr
Executive assistant
High-judgment coordination and communication
From $15/hr
Project coordinator
Task management, workflow, reporting
From $15/hr
Rates are for the dedicated staffing model. One-time placement fee applies. Contact us for the full rate card.
Add-ons
Supplement any package.
Phone support (up to 40 hrs)
$600/month
Social inbox (1 platform)
$350/month
Social media — content scheduling (1 platform)
$550/month
Weekend coverage
From $200/month
Extended hours (evenings/US holidays)
1.25× standard rate
Knowledge-base creation
$350–$600 one-time
SOP / workflow documentation
$500–$1,200 one-time
CS process setup
$600–$1,500 one-time
Do unused hours roll over?
No. Hours are allocated to a specific calendar month and do not carry forward. This allows us to plan staffing properly.
What happens if I need more hours?
Overage hours are billed at the stated rate at the end of the month. We ask clients to pre-approve overages above 10 hours to avoid surprises.
Is there a minimum term?
All packages require a 3-month minimum. After that, 30 days' written notice to cancel. This allows us to hire and train properly.
What does the setup fee cover?
Agent onboarding, response template creation, escalation process documentation, and system access configuration — all before the first day of service.
What are my responsibilities?
You provide access to your systems, designate a point of contact, and respond to escalations within one business day. We handle everything else in scope.
Can I change my package?
Yes. Upgrades take effect on the next billing date. Downgrades apply at renewal after the minimum term. Scope changes require a written change order.
Not sure which plan is right for you?
Tell us about your business and we'll recommend the right service. No commitment required.
Social media & community
Priced by platform and scope.
Base packages cover DMs, comments, inbox management, and basic scheduling. Content creation, graphic design, video editing, and paid advertising management are available as separately quoted add-ons.
Setup fee: $150–$200 one-time. Minimum 3-month term.
Starter — 1 platform
DMs, comments & inbox only
$350/mo
Standard — 2 platforms
Inbox management + basic scheduling
$550/mo
Growth — 3 platforms
Full inbox + scheduling + moderation
$750/mo
Content creation, graphic design, video editing, and paid ad management are quoted separately.