Your customers deserve support that feels personal.
We help growing businesses manage customer conversations, deliver dependable service, and build remote support teams without unnecessary complexity.
What we do
Two ways to work with us.
Managed Customer Support
We handle agreed support interactions on your behalf across email and live chat, with documented procedures, escalation paths, and regular quality reviews.
Remote Staffing
We source, screen, and onboard remote customer support professionals for your team, with clear terms and ongoing administration support.
Virtual Assistance
Calendar management, CRM updates, customer follow-ups, and administrative support — documented scope agreed before the engagement begins.
CX Operations
We design the workflows, templates, knowledge bases, and quality frameworks that make your support operation consistent as you scale.
Industries
We focus where we can genuinely help.
Avora Support works with businesses in a small set of sectors where organised remote support makes a material difference.
See all industry detailsHow it works
A predictable process from day one.
We define expectations before work starts and review performance regularly throughout the engagement.
Discovery call
We learn about your business, support volume, and what good service looks like for your customers. No commitment required.
Scope and agreement
We document the service scope, working hours, escalation paths, and reporting cadence in a clear written agreement before anything starts.
Onboarding
We learn your products, systems, and brand voice. Response templates and workflows are documented and approved before we handle any customer contact.
Ongoing service
We handle agreed interactions, run weekly quality reviews, and share regular reporting. If anything needs to change, we adjust together.
Pricing
Flexible support. Clear pricing.
Three packages, billed monthly in USD. No hidden fees.
| Package | Starter | GrowthBest value | Dedicated |
|---|---|---|---|
| Monthly price | $520/mo | $950/mo | $1,650/mo |
| 40 staffed hours/month | |||
| One channel (email or live chat) | |||
| Agreed business-hour coverage window | |||
| Response templates & escalation process | |||
| Monthly activity summary |
Not sure which plan fits? Book a discovery call.
Compare all featuresHow we keep quality high
Dependable by design, not by chance.
Good customer support is the result of clear processes, regular reviews, and honest communication. These are the practices we follow in every engagement.
Documented procedures
Every engagement starts with documented response procedures written specifically for your business. Agents follow these consistently, so quality does not depend on any one person.
Secure access controls
Agents access only the systems required for your account, using secure credentials. Data handling responsibilities are set out clearly in each agreement.
Weekly quality checks
Support interactions are reviewed regularly against agreed quality criteria. Findings are shared with the team and used to improve responses over time.
Monthly performance reports
You receive a structured report each month covering activity, quality findings, and any issues raised. No surprises — just a clear picture of how the service is running.
Coverage hours are agreed before the engagement starts. Most of our clients choose US business hours (typically 9am–6pm in their time zone), but we can discuss extended or split-shift arrangements depending on your needs. Hours are confirmed in writing as part of your service agreement.
We currently support email and live chat as primary channels, with social inbox management available as an add-on. Phone support is available from $250/month. Additional channels can be discussed. Everything is confirmed upfront so there are no surprises.
For Managed Support packages, onboarding typically takes one to two weeks from the time we agree on scope. That time is used to document your procedures, set up access, and brief the agent. We will not start delivering support until we are confident in the setup.
Our packages are based on staffed delivery hours per month — the time an agent spends actively handling your support. Hours do not equal a guaranteed number of tickets resolved, since resolution time varies by enquiry type. Volume assumptions are discussed and noted in your contract.
We use secure, access-controlled tools and follow documented data-handling procedures. Agents only access the systems they need for your account. We are happy to discuss our data handling practices in detail during the discovery call, and we document responsibilities clearly in each agreement.
Direct hire of an agent introduced through Avora Support during an active engagement would be subject to a placement fee. This is set out clearly in our terms of service before any engagement begins.
For Managed Support packages, we maintain coverage arrangements so that a planned or unplanned absence does not leave your inbox unattended. We will inform you of any coverage changes and document how continuity is maintained. For dedicated staffing arrangements, backup coverage options are agreed at the outset.
We agree on a communication channel before the engagement starts — typically email, with a weekly check-in as standard. Monthly performance reports are included in Growth Care and above. You will have a named point of contact throughout.
Ready to give your customers better support?
Tell us about your business. We'll recommend the right service and talk through how we can help.